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Feel Safe at Tivoli

At Tivoli Mofarrej São Paulo Hotel, taking care of our guests is extremely important, and we know that traveling in peace is definitely an extra advantage.

For this reason, we have created the Feel Safe at Tivoli program, which is organized around 10 lines of action related to the needs of our new social reality, covering the upmost safety to our guests and employees.

UPGRADED CLEANING & SANITIZING PROTOCOLS

The cleaning and sanitizing protocols have been redefined according to the national and international guidelines. These protocols were previously reviewed and adapted to the new reality by Cristal International Stardands through the Protek POSI-Check Certification by Intertek Cristal. In this way, sanitizing procedures even more reinforced will be established both in the rooms and public areas, as in lobby, reception, lifts and restaurants, as well as in kitchens and staff areas. These measures also apply to the laundry process.


ADVANCED DIGITAL SERVICES

In order to reduce the interaction among people and the contact with surfaces, we will provide a digital application which guests are able to access all the hotel's information and services, such as check-in and check-out and restaurant and bar menus.


SOCIAL DISTANCING RULES

The hotel public areas have been thoroughly reorganized in terms of occupancy and furniture, in order to avoid gatherings and close contact among people, ensuring social distancing. Safety signs will be available in the public areas, as in reception, restaurants, bars, spa and swimming pool.


FOOD & BEVERAGE SERVICES TAILORED TO THE CURRENT SITUATION

The Food & Beverage have undergone a redefinition of a la carte, buffet, room service and minibar services. All suppliers will have to comply with strict control protocols regarding delivery procedures. These new measures will be implemented throughout the entire food process, from purchasing to preparation.


WATER PURIFICATION & AIR PROTOCOLS

The hotel has been through a strict process of disinfection and cleaning of the air and water purification. The preventive maintenance protocols have also been reinforced. The inspection tours will have their frequency increased as well as the drinking water and swimming pool water level controls, ensuring the guests' safety.


PERSONAL SAFETY EQUIPMENT & PROTOCOLS

We follow the health authorities' recommendations in order to provide the most proper personal safety equipment to all our employees. Our staff will be wearing masks and will be offered hand sanitizer while they reduce close contact with other people. All of these measures are preceded by an extensive training plan.


CITY CONNECTION ADVISORY SERVICE

Our staff is all the more prepared to offer advisory service to our guests so that they are able to visit our destination safely through health information, food and beverage safety services, entertainment, transportation and other experiences.


HEALTH & SAFETY PROTOCOLS FOR EMPLOYEES

In compliance with all the necessary legal requirements, and to ensure everyone's safety, hotel staff will be permanently trained in health procedures. Daily protocols will be carried out in order to verify each employee's health status. In addition, early detection procedures and action plans will be established in case a customer is considered to be a patient.


A TEAM RESPONSIBLE FOR IMPLEMENTING THE HEALTH AND SAFETY PROTOCOLS

The hotel has a team responsible for the implementation of health and safety protocols, ensuring the training of employees and promoting environmentally responsible behavior in the use of resources.