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Primary content

Choose your Room Number

Thank you for choosing the Tivoli Carvoeiro Algarve Resort. Now, you can choose the perfect room number for you. Access the selection map through the corresponding form, enter your booking details, explore the hotel virtually, and select the perfect room for you.

FREQUENTLY ASKED QUESTIONS

What are the advantages of Choose Your Room?

With Choose Your Room, you will be able to choose the exact location and room number for your stay at our hotel. Would you rather prefer ocean view sights or pool view sights, looking out to be at a quieter area of the hotel, or do you prefer to stay close to the restaurant? You can even choose the bed type of your preference using our interactive Choose Your Room Digital Twin and use the features filter to narrow down your selection. In some cases, the hotel may not be able to provide the selected room due to internal operating procedures, e.g. repairs. In this case, an equivalent replacement room will be allocated to you.

How much does it cost to use Choose Your Room?

You will see different prices for each room number depending on the features. Rooms with better views might have a slightly higher price.

How do I pay for using Choose Your Room?

Payment for choosing your room will be made on site at the hotel.

What are the booking conditions to use Choose Your Room?

Choose Your Room is an on request service, meaning that confirmation of the final room number will depend on the final availability on the day of your arrival. If the chosen room number can be assigned to your booking, you will be required to pay the selection price as informed to you by email.

What do I need to submit upon arriving on site at the hotel?

To ensure that you have all the information you need at your arrival, we will send you an email containing information about your room selection. If you have not received an email with this information, please contact the hotel directly.

When can I enter my selected room on the day of arrival or how long can I stay in it on the day of departure?

Check-in and check-out times are not affected by the room selection and will be the same as indicated on the hotel information website.

If I upgrade my room type, will it be confirmed immediately?

Room upgrades require previous hotel confirmation. You will receive an email confirmation if the upgrade was possible.

What happens if I change my booking dates?

If you change your booking dates, your room selection will be lost and you will need to select the room number again.

How do I find the room that best adapts to my preferences?

In order to find the perfect room for your stay, you can use the Features filter. You will find a list of most relevant features, including bed type, views, sunlight, room size, among other amenities. Clicking through the different features, you will see the facades and specific rooms highlighted, so that you can quickly find the rooms that fit your preferences.

Can I change my room assignment if I have already chosen it?

In order to change the room assignment if you already have chosen it, you will need to contact the hotel directly so that they can remove the room assignment. You will then be able to select a new room.

Is it possible to cancel or change my Choose Your Room selection?

In order to cancel or change your room selection, please contact the hotel directly. If you have canceled your reservation, the room will be released automatically and no cost will be applied.

I would like to use Choose Your Room, but my booking cannot be not found.

Please check your booking locator and make sure that you have chosen the correct booking channel. Note that the search is case sensitive.

If you are sure that the booking information provided is correct but you are still unable to use Choose Your Room, please contact the hotel directly.

Why can I not choose today or tomorrow as my arrival date?

Unfortunately, and for operational reasons, we require you to select your room previously.

How can I use Choose Your Room for more than one room?

If you have booked more than one room, this option is currently unavailable. Please contact the hotel directly if you need more information.

Why are no available rooms shown?

There are several possibilities why no available rooms are shown.

Possibility 1: the facade that you are looking at has all of the rooms occupied for the selected dates. Select another facade of the hotel to find available rooms.

Possibility 2: all rooms possible to be selected have already been assigned. Note that the hotel might consider reserving some rooms for operational purposes. Please contact the hotel for further information.

Possibility 3: check the room information data provided. If you selected the wrong room type or provided wrong dates, there may be no selection possible.

I have not received an email confirmation for my Choose Your Room selection.

Please check the spam or junk folder of your email account first. We also recommend that you check whether you have entered your email address correctly when providing your booking information. Please contact the hotel directly if you need more information.

The application for Choose Your Room is not displaying correctly.

Choose Your Room might not be available in some older browser versions. Please use an updated version of Safari, Chrome or Mozilla Firefox. If you still experience any issues, please contact the hotel directly.